{"id":2781,"date":"2026-02-09T10:09:21","date_gmt":"2026-02-09T10:09:21","guid":{"rendered":"https:\/\/smanik.co.in\/francoleone\/?page_id=2781"},"modified":"2026-03-13T09:23:44","modified_gmt":"2026-03-13T09:23:44","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/smanik.co.in\/francoleone\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h1 data-section-id=\"1fe5lpk\" data-start=\"191\" data-end=\"206\">Refund Policy<\/h1>\n<p data-start=\"208\" data-end=\"306\">At Francoleone, we strive to ensure a <strong data-start=\"246\" data-end=\"305\">fair, transparent, and customer-friendly refund process<\/strong>.<\/p>\n<hr data-start=\"308\" data-end=\"311\" \/>\n<h1 data-section-id=\"rrdbk5\" data-start=\"313\" data-end=\"333\">Refund Eligibility<\/h1>\n<p data-start=\"335\" data-end=\"436\">Refunds are initiated only <strong data-start=\"362\" data-end=\"435\">after the returned product is received and inspected at our warehouse<\/strong>.<\/p>\n<p data-start=\"438\" data-end=\"467\">The returned product must be:<\/p>\n<ul data-start=\"469\" data-end=\"613\">\n<li data-section-id=\"3hdt7b\" data-start=\"469\" data-end=\"505\">\n<p data-start=\"471\" data-end=\"505\"><strong data-start=\"471\" data-end=\"503\">Unused, unworn, and unwashed<\/strong><\/p>\n<\/li>\n<li data-section-id=\"sn1i5c\" data-start=\"506\" data-end=\"548\">\n<p data-start=\"508\" data-end=\"548\">Returned in its <strong data-start=\"524\" data-end=\"546\">original condition<\/strong><\/p>\n<\/li>\n<li data-section-id=\"yabaje\" data-start=\"549\" data-end=\"613\">\n<p data-start=\"551\" data-end=\"613\">Sent back with <strong data-start=\"566\" data-end=\"613\">all tags, packaging, and accessories intact<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"615\" data-end=\"712\">Refunds are applicable <strong data-start=\"638\" data-end=\"711\">only for eligible returns approved under our Return &amp; Exchange Policy<\/strong>.<\/p>\n<hr data-start=\"714\" data-end=\"717\" \/>\n<h1 data-section-id=\"1hcwn7a\" data-start=\"719\" data-end=\"743\">Refund Processing Time<\/h1>\n<p data-start=\"745\" data-end=\"858\">Once the returned product is <strong data-start=\"774\" data-end=\"799\">received and approved<\/strong>, the refund will be processed within <strong data-start=\"837\" data-end=\"857\">5\u20137 working days<\/strong>.<\/p>\n<p data-start=\"860\" data-end=\"976\">After processing, the refund may take <strong data-start=\"898\" data-end=\"928\">additional time to reflect<\/strong> depending on your <strong data-start=\"947\" data-end=\"975\">bank or payment provider<\/strong>.<\/p>\n<hr data-start=\"978\" data-end=\"981\" \/>\n<h1 data-section-id=\"1oqiwea\" data-start=\"983\" data-end=\"999\">Mode of Refund<\/h1>\n<p data-start=\"1001\" data-end=\"1079\"><strong data-start=\"1001\" data-end=\"1019\">Prepaid Orders<\/strong><br data-start=\"1019\" data-end=\"1022\" \/>Refunds are credited to the <strong data-start=\"1050\" data-end=\"1078\">original mode of payment<\/strong>.<\/p>\n<p data-start=\"1081\" data-end=\"1266\"><strong data-start=\"1081\" data-end=\"1114\">Cash on Delivery (COD) Orders<\/strong><br data-start=\"1114\" data-end=\"1117\" \/>Refunds are processed through <strong data-start=\"1147\" data-end=\"1180\">bank transfer or store credit<\/strong>, as applicable. Customers may be requested to <strong data-start=\"1227\" data-end=\"1249\">share bank details<\/strong> for COD refunds.<\/p>\n<hr data-start=\"1268\" data-end=\"1271\" \/>\n<h1 data-section-id=\"xsx7fl\" data-start=\"1273\" data-end=\"1305\">Shipping &amp; Handling Deductions<\/h1>\n<p data-start=\"1307\" data-end=\"1455\">Shipping charges (if any) are <strong data-start=\"1337\" data-end=\"1355\">non-refundable<\/strong>, unless the return is due to a <strong data-start=\"1387\" data-end=\"1404\">company error<\/strong>, such as receiving the wrong or defective product.<\/p>\n<p data-start=\"1457\" data-end=\"1566\">In cases of <strong data-start=\"1469\" data-end=\"1487\">reverse pickup<\/strong>, a reverse shipment fee may be deducted as mentioned in the <strong data-start=\"1548\" data-end=\"1565\">Return Policy<\/strong>.<\/p>\n<hr data-start=\"1568\" data-end=\"1571\" \/>\n<h1 data-section-id=\"1f9rrp9\" data-start=\"1573\" data-end=\"1599\">Non-Refundable Scenarios<\/h1>\n<p data-start=\"1601\" data-end=\"1660\">Refunds will <strong data-start=\"1614\" data-end=\"1631\">not be issued<\/strong> in the following situations:<\/p>\n<ul data-start=\"1662\" data-end=\"2063\">\n<li data-section-id=\"9dq277\" data-start=\"1662\" data-end=\"1716\">\n<p data-start=\"1664\" data-end=\"1716\">Returned products that <strong data-start=\"1687\" data-end=\"1714\">fail quality inspection<\/strong><\/p>\n<\/li>\n<li data-section-id=\"pwa163\" data-start=\"1717\" data-end=\"1791\">\n<p data-start=\"1719\" data-end=\"1791\">Products returned <strong data-start=\"1737\" data-end=\"1789\">without original packaging, tags, or accessories<\/strong><\/p>\n<\/li>\n<li data-section-id=\"ifkg3h\" data-start=\"1792\" data-end=\"1865\">\n<p data-start=\"1794\" data-end=\"1865\"><strong data-start=\"1794\" data-end=\"1811\">TAG LOOP lock<\/strong> is missing, removed, cut, damaged, or tampered with<\/p>\n<\/li>\n<li data-section-id=\"l4pfgd\" data-start=\"1866\" data-end=\"1935\">\n<p data-start=\"1868\" data-end=\"1935\">Products showing <strong data-start=\"1885\" data-end=\"1933\">signs of use, washing, damage, or alteration<\/strong><\/p>\n<\/li>\n<li data-section-id=\"kiodqa\" data-start=\"1936\" data-end=\"1993\">\n<p data-start=\"1938\" data-end=\"1993\">Returns requested <strong data-start=\"1956\" data-end=\"1991\">after the allowed return window<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1fz401o\" data-start=\"1994\" data-end=\"2063\">\n<p data-start=\"1996\" data-end=\"2063\"><strong data-start=\"1996\" data-end=\"2027\">Repeated COD order refusals<\/strong> or misuse of return\/refund policies<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2065\" data-end=\"2068\" \/>\n<h1 data-section-id=\"uywq88\" data-start=\"2070\" data-end=\"2087\">Partial Refunds<\/h1>\n<p data-start=\"2089\" data-end=\"2122\">Partial refunds may be issued if:<\/p>\n<ul data-start=\"2124\" data-end=\"2236\">\n<li data-section-id=\"1fqr0ma\" data-start=\"2124\" data-end=\"2192\">\n<p data-start=\"2126\" data-end=\"2192\">The product is returned in a <strong data-start=\"2155\" data-end=\"2190\">damaged or incomplete condition<\/strong><\/p>\n<\/li>\n<li data-section-id=\"15k2gpe\" data-start=\"2193\" data-end=\"2236\">\n<p data-start=\"2195\" data-end=\"2236\">Any <strong data-start=\"2199\" data-end=\"2236\">component or accessory is missing<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2238\" data-end=\"2241\" \/>\n<h1 data-section-id=\"i7an9j\" data-start=\"2243\" data-end=\"2259\">Refund Support<\/h1>\n<p data-start=\"2261\" data-end=\"2330\">For refund-related queries, please contact us with your <strong data-start=\"2317\" data-end=\"2329\">Order ID<\/strong>.<\/p>\n<p data-start=\"2332\" data-end=\"2373\"><strong data-start=\"2332\" data-end=\"2342\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2343\" data-end=\"2371\">customercare@francoleone.com<\/a><\/p>\n<p data-start=\"2404\" data-end=\"2434\"><strong data-start=\"2404\" data-end=\"2417\">WhatsApp:<\/strong> +91 7011443232<\/p>\n<p data-start=\"2436\" data-end=\"2500\"><strong data-start=\"2436\" data-end=\"2454\">Support Hours:<\/strong><br data-start=\"2454\" data-end=\"2457\" \/>Monday to Saturday | <strong data-start=\"2478\" data-end=\"2500\">10:00 AM \u2013 5:00 PM<\/strong><\/p>\n<hr data-start=\"2502\" data-end=\"2505\" \/>\n<h1 data-section-id=\"n8eewq\" data-start=\"2507\" data-end=\"2519\">Final Note<\/h1>\n<p data-start=\"2521\" data-end=\"2712\">Francoleone reserves the right to <strong data-start=\"2555\" data-end=\"2607\">modify, restrict, or withdraw refund eligibility<\/strong> in cases of misuse, fraud, or policy abuse, while remaining compliant with <strong data-start=\"2683\" data-end=\"2711\">applicable consumer laws<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy At Francoleone, we strive to ensure a fair, transparent, and customer-friendly refund process. Refund Eligibility Refunds are initiated only after the returned product is received and inspected at our warehouse. The returned product must be: Unused, unworn, and unwashed Returned in its original condition Sent back with all tags, packaging, and accessories intact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2781","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages\/2781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/comments?post=2781"}],"version-history":[{"count":5,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages\/2781\/revisions"}],"predecessor-version":[{"id":10094,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages\/2781\/revisions\/10094"}],"wp:attachment":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/media?parent=2781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}