Below are answers to some of the most common questions related to orders, returns, refunds, payments, sizing, and support<\/strong> at Francoleone.<\/p>\n All<\/p>\n<\/li>\n Orders<\/p>\n<\/li>\n Exchange \/ Returns<\/p>\n<\/li>\n Refunds<\/p>\n<\/li>\n Payments<\/p>\n<\/li>\n Sizing & Fit<\/p>\n<\/li>\n Offline Store<\/p>\n<\/li>\n Support & Tickets<\/p>\n<\/li>\n<\/ul>\n Once your order is shipped, you will receive a tracking link via SMS or Email<\/strong>.<\/p>\n You can also track your order by logging into your Francoleone account under \u201cMy Orders.\u201d<\/strong><\/p>\n If your order status has not updated within 48 hours after shipping<\/strong>, please raise a support ticket.<\/p>\n Please try the following steps:<\/p>\n Check your internet connection<\/strong><\/p>\n<\/li>\n Clear your browser cache or try a different browser<\/strong><\/p>\n<\/li>\n Ensure the correct address and pincode<\/strong> are entered<\/p>\n<\/li>\n<\/ul>\n If the issue still persists, please contact our support team<\/strong>.<\/p>\n In rare cases, the payment may succeed but the order placement may fail<\/strong>.<\/p>\n The deducted amount is automatically refunded within 5\u20137 working days<\/strong>.<\/p>\n If the refund is not credited within this timeframe, please raise a support ticket with payment details<\/strong>.<\/p>\n Orders can be cancelled before dispatch only<\/strong>.<\/p>\n Once the order has been shipped<\/strong>, cancellation is not possible. However, you may request a return after delivery<\/strong>, as per our return policy.<\/p>\n You can request a return within 7 days of delivery<\/strong>, provided that:<\/p>\n The product is unused<\/strong><\/p>\n<\/li>\n Original tags and packaging<\/strong> are intact<\/p>\n<\/li>\n There are no signs of wear or damage<\/strong><\/p>\n<\/li>\n<\/ul>\n Returns can be initiated through My Orders<\/strong> or by contacting our support team<\/strong>.<\/p>\n Exchange is available for size or product<\/strong>, subject to stock availability.<\/p>\n Once your return is picked up and verified<\/strong>, the exchange order will be processed.<\/p>\n If pickup has not occurred within 3\u20134 working days<\/strong>, please raise a support ticket.<\/p>\n Our team will coordinate with the courier partner<\/strong> to arrange the pickup.<\/p>\n Exchange orders are shipped after the returned product passes the quality check<\/strong> at our warehouse.<\/p>\n If the delay exceeds expected timelines, please contact support with your return reference number<\/strong>.<\/p>\n Refunds are processed after the product passes quality check at our warehouse<\/strong>.<\/p>\n If wallet refunds are enabled, you can:<\/p>\n Transfer your wallet balance to a bank account via your account dashboard<\/strong>, or<\/p>\n<\/li>\n Use the wallet balance for future purchases<\/strong><\/p>\n<\/li>\n<\/ul>\n Availability may vary depending on the payment provider<\/strong>.<\/p>\n We accept the following payment methods:<\/p>\n UPI<\/strong><\/p>\n<\/li>\n Credit \/ Debit Cards<\/strong><\/p>\n<\/li>\n Net Banking<\/strong><\/p>\n<\/li>\n Digital Wallets (where applicable)<\/strong><\/p>\n<\/li>\n<\/ul>\n All transactions are processed through secure encrypted payment gateways<\/strong>.<\/p>\n Please refer to the Size Chart available on each product page<\/strong>.<\/p>\n Leather footwear may feel slightly snug initially<\/strong>, but it naturally softens and adapts with use for a better fit<\/strong>.<\/p>\n If you are unsure about sizing, please contact our support team before placing your order<\/strong>.<\/p>\n Francoleone currently operates primarily online<\/strong>.<\/p>\n Any information regarding offline stores or pop-up experiences<\/strong> will be shared on our official website and social media channels<\/strong>.<\/p>\n You can check the status of all past and current support issues<\/strong> under \u201cMy Tickets\u201d<\/strong> in your account dashboard.<\/p>\n You can chat with our support bot<\/strong> for instant help with:<\/p>\n Orders<\/p>\n<\/li>\n Payments<\/p>\n<\/li>\n Returns & refunds<\/p>\n<\/li>\n General queries<\/p>\n<\/li>\n<\/ul>\n For more complex issues, our human support team<\/strong> will assist you.<\/p>\n Please read our Terms & Conditions, Privacy Policy, and Return Policy<\/strong> available on the website before placing an order.<\/p>\n","protected":false},"excerpt":{"rendered":" Frequently Asked Questions (FAQs) Below are answers to some of the most common questions related to orders, returns, refunds, payments, sizing, and support at Francoleone. Categories All Orders Exchange \/ Returns Refunds Payments Sizing & Fit Offline Store Support & Tickets Orders Where is my order? Once your order is shipped, you will receive a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2772","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages\/2772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/comments?post=2772"}],"version-history":[{"count":5,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages\/2772\/revisions"}],"predecessor-version":[{"id":10090,"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/pages\/2772\/revisions\/10090"}],"wp:attachment":[{"href":"https:\/\/smanik.co.in\/francoleone\/wp-json\/wp\/v2\/media?parent=2772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nCategories<\/h2>\n
\n
\nOrders<\/h1>\n
Where is my order?<\/h2>\n
\nI am not able to place an order<\/h2>\n
\n
\nMoney got deducted but the order wasn\u2019t placed. What should I do?<\/h2>\n
\nHow can I cancel my order?<\/h2>\n
\nExchange \/ Returns<\/h1>\n
How can I return my order?<\/h2>\n
\n
\nHow can I exchange my order?<\/h2>\n
\nMy return is not picked up<\/h2>\n
\nMy return is picked up but exchange order is not delivered<\/h2>\n
\nRefunds<\/h1>\n
Where is my refund?<\/h2>\n
Refund Timelines<\/h3>\n
\n\n
\n \nPayment Mode<\/th>\n Refund Time<\/th>\n<\/tr>\n<\/thead>\n \n UPI \/ Wallet<\/td>\n 3\u20135 working days<\/td>\n<\/tr>\n \n Credit \/ Debit Card<\/td>\n 5\u20137 working days<\/td>\n<\/tr>\n \n Net Banking<\/td>\n 5\u20137 working days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n
\nHow do I transfer money from wallet to bank account?<\/h2>\n
\n
\nPayments<\/h1>\n
What payment methods are accepted?<\/h2>\n
\n
\nSizing & Fit<\/h1>\n
How do I choose the right size?<\/h2>\n
\nOffline Store<\/h1>\n
Do you have an offline store?<\/h2>\n
\nSupport & Tickets<\/h1>\n
My Tickets<\/h2>\n
\nOnline Ordering Help<\/h2>\n
\n
\nLegal<\/h1>\n
Terms and Conditions<\/h2>\n